KaKyCo Policy
ORDER ONLINE
www.kakyco.com Fast. Easy. Secure. 24 hours a day 7 days a week.
ORDER BY FAX 908.325.6450
24 hours a day 7 days a week.
ORDER BY PHONE 908.325.6447
Monday - Friday 9:00am - 6:00pm ET
Our office and warehouse are in Cranford, New Jersey.
OUR GUARANTEE
If you are not completely satisfied with your order, you can return or exchange it within SEVEN DAYS of the merchandise receipt. To request a return or exchange, please check EXCHANGES and REFUNDS below.
Payments
Kakyco.com gladly accept the following payment methods:
Debit Card/Credit Cards (Visa/Master Card/American Express/Discover Card), Paypal (for international orders)
We will pre-authorize your payment for your orders upon you placed your order with us.
We will process the credit card charge once we shipped the order.
For Special custom order, you might need to put a deposit upfront for non-stock items, Please Call us: 908-325-6447 for more details.
INSPECT IMMEDIATELY
If an order was fulfilled incorrectly, please report it to us within 48 hours of receipt. Otherwise, we will assume that there is no problem with the order. Examples of incorrectly fulfilled orders may include wrong merchandise, incorrect quantity received, or defective merchandise.
Cancel / Change the order
Please call or email us to change or cancel your order as soon as you can.
Tel: 908-325-6447 Monday - Friday 9 AM-6 PM
Email info@kakyco.com
We will try our best to make changes or cancel the order before we start to processing your shipment.
EXCHANGES and REFUNDS
For any returns, please call 908-325-6447 or E-mail: info@sye.com for RMA# (Return Merchandise Authorization number) and instructions.
Returns (except special order or bargain sale) allowed within 7 days of receipt of merchandise. Items must be in NEW condition with all tags attached—no refunds on shipping fees and HAT BOXES.
No returns will be accepted without RMA#.
Any "unauthorized returns" will be returned to customers at their expense or discarded.
Any damaged authorized returns as follows are subject to up to 100% of value deduction from refund depend on damage and condition of merchandise.
- Crushed/ bent/ twisted shape of the hat
- Stain/ dirty on the sweatband or hat
- Odor on the hat
RETURN SHIPPING COST
The customer will be responsible for all the return/exchange shipping costs unless there is a our mistake on fufillment of the order.
ABUSE OF THE RETURN POLICY
Customers requesting serial or repeated returns may be blocked from making further purchases. Customers that violate the terms of use of the product may have their right of return revoked.
REFUND PROCESS
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7 business days.
Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
RETURN ADDRESS
RMA form must be filled out completely and placed on the outside of the shipping box. Send to:
SUN YORKOS ENTERPRISE (USA), INC.
Kakyco Accessories
450 North Avenue East
Cranford, NJ 07016
RETURN SHIPPING REIMBURSEMENT & SHIPPING LABEL
For an incorrectly fulfilled order, we will reimburse the return shipping cost or issue a return label (domestic only).
To receive a prepaid return shipping label, you will need to provide us with photos clearly showing the wrong, defective, or damaged item received.
Please email us by replying to the order confirmation email.
OUR ORDER PROCESSING POLICY
Most items can be shipped immediately, but some items may require up to 2 weeks. Allow 7-10 business days for standard delivery.
PLEASE indicate a date needed in our Comments box on order checkout if it is "time-sensitive" for an event. Please allow more time for custom orders and requests or during heavy traffic periods such as Easter, Mothers Day, Kentucky Derby, and Christmas.
DELIVERY INFORMATION
Items ordered together may be shipped separately to get as much merchandise to you as quickly as possible. You will also get a shipment tracking information via email once we shipped your order.
EXPRESS DELIVERY
If express delivery was selected and merchandise is in stock, you should receive your order within 3-5 business days. On all online orders, an email confirmation with a tracking number will be sent to you once your order has been shipped. Express freight charge will be based on carrier¡¦s published rate. (UPS, FedEx, USPS Express)
ALASKA, HAWAII, US VIRGIN ISLANDS, AND P.O. BOXES
Your order will be shipped via USPS, Priority Mail, or Express Mail Service.
INTERNATIONAL ORDER SERVICE
We can ship most items to selected countries, and we only accept Paypal payments with matched shipping addresses for all international orders. Shipping and handling charges are indicated on the order form. Duties and taxes are the responsibility of the customer. Email us info@sye.com or call us anytime if you have any questions.
MAIL PREFERENCE SERVICE
We want our catalog to be welcome in your home. If you are receiving duplicate catalogs, or if we are using an incorrect address, please bring it to our attention. If you do not wish to receive these mailings, or if you no longer wish to receive our catalogs, please call 800-779-5508 or email us info@sye.com or send a note with your catalog mailing label to:
Customer Services contacts
SUN YORKOS ENTERPRISE (USA), INC.
450 North Avenue East
Cranford, NJ 07016
Tel: 908-325-6447 Fax: 908-325-6450 / Email: info@kakyco.com
Send us Google Review at:
RETURN SHIPPING REIMBURSEMENT & SHIPPING LABEL
For an incorrectly fulfilled order, we will reimburse the return shipping cost or issue return label (domestic only). In order to receive a prepaid return shipping label, you will need to provide us with photos clearly showing the wrong, defective, or damaged item received. Please email us by replying to the order confirmation email.
OUR ORDER PROCESSING POLICY
Most items can be shipped immediately, but some items may require up to 2 weeks. Allow 7-10 business days for standard delivery PLEASE indicate a date needed in our Comments box on order checkout if it is "time sensitive" for an event. Please allow more time for custom orders and requests or during heavy traffic periods such as Easter, Mothers Day, Kentucky Derby, and Christmas.
HOW TO MEASURE YOUR HEAD
To measure head size accurately, just wrap a tape measure around your head above the tops of your ears on both sides. Our standard Head size is 22-1/2". Due to different material and shape, the hats might have different head size, or feel differently. If you have question about the head size, please email us or call us. We will try to find the right hat with right head size for you.
| Shipping Policy Every effort is made to ship your hat within 48 hours of receipt Monday thru Friday, pending availability (we generally ship even faster). You'll be notified if merchandise is currently unavailable and when we expect to be able to ship. Please note that items ordered together may not be shipped together. To ship via United Parcel Service (UPS) you must include a complete street address (no PO Boxes). Shipping and handling to the USA will be charged as follows:
We will ship to Canada via USPS for a reduced shipping charge, but delivery can take up to 3 weeks. |
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