Our Policies

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ORDER ONLINE

www.kakyco.com Fast. Easy. Secure. 24 hours a day 7days a week.

ORDER BY MAIL

Please be sure to fill out your Order Form completely, SIGN and send to

KaKyCo Inc.
160 Passaic Ave. Bldg#113-2
Kearny, NJ 07032

ORDER BY FAX 1.800.318.6188

24 hours a day 7days a week.

ORDER BY PHONE 1.888.525.9268

Monday -Friday 9:00am-6:00pm ET

OUR GUARANTEE

If you are not completely satisfied with your selection, return it for exchange, or full refund within 15 days of invoice date (LESS shipping handling charges, and MATCHING HAT BOXES, if applicable). Special order item cannot be exchanged, or refunded.

All items may only be returned if the tags are still attached and in its original condition.

EXCHANGES and REFUNDS

Any item (except special order items ) may be returned for an exchange or full refund within 15 days of invoice date ( LESS shipping, processing charges and MATCHING HAT BOXES, if applicable). Call our return department MON-FRI 9:00am-5:00pm (E.T.) for a RMA# (will automatically expire after 7 days). No returns or refunds will be accepted after 15 days of invoice date or /and without RMA#.

All items may only be returned if the tags are still attached and in its original condition.

RETURN SHIPPING COST

Customer will be responsible for all return shipping costs, unless the return is a result of our errors.

HAT BOXES / GIFT BOXING (style# HB5183)

We can help you make a gift from Kakyco even more special. For just $5.99, we'll wrap the gift in tissue paper, place it in a hat box and add a card with your personalized message. Hat boxes are available on most items in this catalog for deliveries within the US only. Hat boxes can also be purchased separately at $5.49.

 

OUR ORDER PROCESSING POLICY

We will process all orders promptly, and ship as soon as possible. Allow 7-10 business days for standard delivery. On all online order, an email confirmation with tracking number will be sent to you once your order has been shipped.

DELIVERY INFORMATION

Items ordered together may be shipped separately to get as much merchandise to you as quickly as possible.

EXPRESS DELIVERY

If express delivery was selected and merchandise is in stock, you should receive your order within 3-5 business days. On all online order, an email confirmation with tracking number will be sent to you once your order has been shipped. Express freight charge will be based on carrier¡¦s published rate. (UPS, Fedex, USPS Express)    

ALASKA, HAWAII, US VIRGIN ISLANDS AND P.O. BOXES

Your order will be shipped via USPS, Priority Mail or Express Mail Service

MEXICO, CANADA SERVICE

All of shipping & duty charges to be paid by customer.

INTERNATIONAL SERVICE

We can ship most items to selected countries. Shipping and handling charges are indicated on the order form. Duties and taxes are the responsibility of the customer. Email us info@kakyco.com or call us anytime if you have any question.  

HOW TO MEASURE YOUR HEAD

To measure hat size accurately, just wrap a tape measure around your head above the tops of your ears on both sides. Our standard Hat size is 22-1/2". Due to different material and shape, the hats might have different hat size, or feel differently. If you have question about the hat size, please email us or call us. We will try to find the right hat with right hat size for you.

MAIL PREFERENCE SERVICE

We want our catalog to be welcome in your home. If you are receiving duplicate catalogs, or if we are using an incorrect address, please bring it to our attention. If you do not wish to receive these mailings or if you no longer wish to receive our catalogs, please call 888.525.9268 or email us info@kakyco.com or send a note with your catalog mailing label to:

KaKyCo, Inc.
160 Passaic Ave. Bldg# 113-2,
Kearny NJ 07032

 

Domestic Shipping Policy Every effort is made to ship your hat within 48 hours of receipt Monday thru Friday, pending availability (we generally ship even faster). You'll be notified if merchandise is currently unavailable and when we expect to be able to ship. Please note that items ordered together may not be shipped together. To ship via United Parcel Service (UPS) you must include a complete street address (no PO Boxes). Shipping and handling to the USA will be charged as follows: KaKyCo Shipping Cost Information ORDER TOTAL FROM: ORDER TOTAL TO: USA STANDARD (Ground) USA 3 Day Select USA 2nd Day USA NEXT DAY CANADA & MEXICO OUTSIDE N. AMERICA (USPS EMS) $1.00 $50.00 $7.80 Base on UPS published rate $19.95 $29.95 $50.01 $100.00 $9.80 $19.95 $34.95 $100.01 $200.00 $12.50 $24.95 $39.95 $200.01 $300.00 $15.50 $29.95 $49.95 $300.01 $500.00 $18.50 $34.95 $59.95 $500.01 And Up... $21.50 $39.95 $69.95 We will ship to Canada via USPS for a reduced shipping charge, but delivery can take up to 3 weeks. UPS does not provide Three-Day Service to Hawaii and Alaska. Please select Second Day Service in order to expedite shipping to these states. If multiple hats are ordered with an expedited shipping option (next-day, second-day, or three-day), and we are unable to ship the order complete, the back ordered hats will be shipped free of charge via regular ground when they arrive.